ORDER PROCESSING

  • Orders placed on weekdays before 10 a.m. EST will generally begin processing within 5-7 business days. Orders placed after 10 a.m. EST will begin the processing period of the next business day.

  • All orders placed on Monday-Friday will be processed the following business day. Please note, that orders placed on Friday will begin processing on the following Monday. Once placed, orders cannot be cancelled. Please refer to our Return Policy.

  • Orders placed on weekends or holidays will begin processing on the next business day (Monday-Friday). We do not offer Saturday delivery. Holidays and peak sales time may alter your shipment time frame.

  • When placing your order, please select a secure shipping location. Loeffler Randall cannot accept responsibility for packages that are lost, misplaced, or stolen after the mail carrier has confirmed delivery to the correct address.

  • Please note, we do not provide delivery to P.O. boxes at this time.

 

SHIPPING

We ship to the shipping address provided by you. It's therefore your responsibility to provide us the complete and correct shipping address to avoid missing shipments. We are not responsible for damaged, lost, or stolen packages. We also cannot ship to PO Boxes.

Domestic UPS GROUND orders - please allow 2-3 business days for processing and another 2-7 days for delivery.

Domestic UPS 2 DAY and UPS OVERNIGHT orders - please allow 1-2 business days for processing and then the indicated delivery times. If an order is placed on Friday night, it will not be processed until Monday.

Processing and delivery times do not include Saturdays, Sundays, and Holidays.

Orders placed on weekdays before 10 a.m. EST will generally begin processing within 5-7 business days. Orders placed after 10 a.m. EST will begin the processing period of the next business day.

LOCAL TAXES

Sales tax is applicable to New York residents only.

PAYMENT

We accept all major credit cards including Visa, MasterCard, and American Express. We do not accept personal checks, money orders, or direct bank transfers. All prices on our site are based on the US dollars and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that issued your credit card.